Pros
When I first started it was pretty great. I was young and didn't have a college education. It paid better than most retail jobs and slightly better than competing pawn chains. There seemed to be a growth trend and opportunities were presenting themselves. Not your typical pawn store. Had truly original ideas. Some of the long time employees really cared and were passionate.
Cons
Except those employees all left. When you add more to their bottom line than a single store you are treated with a $10 coupon. Like more money they pay you in a year PER MONTH. They brought in a bonus system, but the ability to achieve it was made more difficult by the month. There is no such thing as a chair or break room. The manager has their office and is highly discouraged to be in it unless they have Jewelry to price. From what I gathered the upper management had a disconnect from what the chain had become to what the chain used to be. What they wanted the chain to be didn't connect those two. Then they started enacting ineffective policies in a draconian manner. -CEO- Brad's kid ate my lunch. He would sometimes bring a kid along while he toured our store. My lunch was in the back room on a shelf. He just ate it all and that was that. Brad never turned down a chance to prove his character. Things such as berating a manager while his son laughed at him. Drove the guy nearly to tears and he quit the next day. All over a script that sales members were to say to each and every customer they interact with. Or smoking in front of an employee personally apologizing for smoking too close to the store while in front of the store. - Bottom Line - The upper management had a corporate culture that created a revolving door work force. It was just a self fulfilling prophecy. The job takes a certain type of person. Pay attention and look at the employees who hung around for more than two years. The work force they have cultivated has little interest in the goals of the company or its success.