Fun, Fast Paced, and Interesting - Benefits Coordinator Paycom Employee Review

5.0
Apr 13, 2020
Recommend
CEO approval
Business Outlook

Pros

Besides the fact that this has been one of the highest paying jobs I've ever had, there is a lot to love about Paycom. My position, Benefits Coordinator, was created just last year and it's been an awesome ride. I assist the clients that purchase our product to set up their benefits information in the Paycom system. This position does involve a lot of customer service, you are working directly with HR teams across the United States, but it also has a technical aspect that I love. If you enjoy learning something new every day and helping people, this is the job for you. The Benefits Coordinator position is fast paced but also has a lot of freedom. You are the project manager of a client's benefits setup. You are pretty much given free reign to make your to do list for the day. I have never felt micromanaged or watched like a hawk, but I do feel supported. My team leader is highly supportive (shout out Team Boyd) and always ensures that I can come to her if I need help. This isn't the kind of job that pushes you through training and watches you sink. This job will go out of their way to ensure that you have everything you need to be successful. I love the fact that leadership is legitimately open to new ideas and processes. The whole reason my position was created was because of someone's idea on how to improve the Paycom experience for new clients. A lot of places that I've worked, don't respect the ideas of the workers. A lot of places won't even look at your ideas if you aren't in a management position. Paycom not only respects their current employees at any level but they often ask us to help come up with process improvements or give feedback on ways they can improve for us. I've never worked at a company that has made me feel so a part of their growth as Paycom has. Now for the honorable mention Pros: -Awesome benefits-- seriously cheap out of pocket cost and great coverage -Weekends Off -Great pay!! -Lots of opportunity to move up or even to check out other departments -Catered $4 lunches -They frequently give us gifts or throw us parties

Cons

Honestly the only thing I could think of was the traffic when coming in during the morning. Obviously employing thousands of people will result in a lot of traffic. My advice- aim to get to Paycom about 15 minutes before your shift. Most people do anyway but always good to note!

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Paycom Response
6y
We are delighted to see you are enjoying your career with us! We strive to ensure each team member feels valued and empowered to innovate and improve the ways we are serving our clients and each other. We appreciate your continued contributions, and we're proud to have you on the Paycom team!

Explore other reviews about Paycom

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment to be working in

Cons

Job security was really scary

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Paycom Response
1w
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

4
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Paycom Response
2w
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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