They do not document their basic processes and do not have processes in place to address when issues with the system are found. There are consistent issues with reporting and systems that get bandaids to fix them. Everytime we file quarterly reports the system breaks because they do not plan for scalability. Working here is like watch people break things with the hope it will magically be fixed. The pay is not comparable to other positions at other companies and you will be asked to do excessive work outside of your job description. You are not given resources to do your job, upper management belives most tax positions are hit a button and get taxes because they are so removed from the day to day work. You will be told to meet inaccessible goals through large amounts of overtime as they continually throw people at process and system issues. They are not providing consistent experiences for their employees or their cients. The company also makes rash choices and changes to processes without fully training and development which is how the end up using programs incorrectly which will cause long term issues for the company. There isn't much room to grow, yiu go through a year long level up, then you can become a team lead or move teams. The CEO would rather redo all the sinage around the office and pay to have our name on a arena but they won't give the tax department a raises we have asked for for years.
