Poor Culture, Sweatshop mentality - Team Leader Paycom Employee Review

1.0
Apr 5, 2023
Recommend
CEO approval
Business Outlook

Pros

The people you meet on your team and the friends you will make.

Cons

The culture when I started versus the culture when I left is a 180. The micromanaging by the highest levels at the company is outrageous. There are too many cooks in the kitchen all the time with constantly changing deadlines, unclear expectations, and no meaningful requirements for projects. Upper management has 0 idea how software development actually worked and that it isn't instantaneous. The company did massive dev during covid and a few other projects and that seemingly gave them the idea that it was the new standard to have people working 70 hour weeks and doing daily hotfixes and working until 3 AM or be woken up at 3 AM by phone calls to get on and fix something. This new ideal is unsustainable and has burned out so many people. With the return to office, they completely disregarded any concerns and then fired dozens of people without the TLs or supervisors knowledge until the employees called their leaders to tell them what happened. a leader should NEVER be called by their employee telling them they were fired and the leader had no idea it was coming. Projects are rushed then put on hold. Then 5 months later people are screamed at asking how it's not complete but they were told priorities were something else. Everything changes on a dime. The focus is new flashy development while there are long time clients complaining of issues for years that would be great enhancements and help solve many problems but they are put on the back burner because they aren't making the company as much money. The culture of fear is rampant. People are pressured to review highly and if they don't, the concerns they have and share are never even acknowledged, let alone fixed. For multiple months everyone was looking over their shoulder waiting to be fired. 60+ people have left in QA in the last 3 months and nearly a dozen of them are leaders with great institutional knowledge. It's quite sad to see what a small group of money and power hungry individuals can do to a once great company, and how little they value the people that make their wealth and success possible. With such a concern for their ratings and reputation, it's shocking that nothing has actually been done to fix the reason those things have tanked.

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Paycom Response
3y
At Paycom, we strive to foster a work environment where our team members feel empowered to reach their professional goals. We're disappointed to read your review as it does not align with our values. We encourage you to contact our HR leaders at hrmgmt@paycomonline.com so we can learn more about your experience.

Explore other reviews about Paycom

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment to be working in

Cons

Job security was really scary

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Paycom Response
3w
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

4
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Paycom Response
4w
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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