I've been wanting to do this review, since I first started, so here we go. Raises - The only time you get a raise is when you level up, but it's based on revenue - something you don't control. So, someone who has been here for over a year can still be making the same pay as a new hire, because they haven't received enough revenue to move up, even though the specialist has far more experience. Tell me how that is fair?! Commissions - Only senior specialists get commission. Seniors get more complicated accounts, but we all follow the same process, but they're the only ones who get commission. Inheriting accounts - When advanced specialists leave the job, a level 1 or 2 can be expected to take on their accounts, that are far more complex than what they normally do. This adds more work to the less experienced specialist, on top of the workload they already have, and they don't credit on those deals, because they already went to the former specialist. Bonuses - Don't expect it. Instead, they give us Paycom merchandise, which is nice and all, but I can't use a Paycom jacket to pay my bills. Also, if the recruiter tells you about the free swag the company gives out, don't expect it in this department. We don't get anything. Training - A big joke. They don't fully prepare you to do the basics of the job, so you have to lean heavily on your team, to help you, or find ways to figure things out on your own. A lot of experienced specialists have left, and some who have stuck around don't seem to know a whole lot. The senior level specialists are supposed help guide the non-seniors, but sometimes don't know how to help, or are not willing. This is not always the case, but it does happen, and makes the job more frustrating. Also, there are times when team leaders aren't helpful, either, or misguide you. Add that tick mark to the list of frustrations. New manager - They brought in a new manager to over-see the department, earlier in the year, but she hasn't done anything to make things easier for us. Things have only gotten worse. Not saying she's to blame, but she certainly hasn't done anything to make the job better. Communication - Terrible. Changes get made without telling us, making our jobs even harder. Culture - This company promotes inclusivity, a lot, which is great. Everyone should feel comfortable being themselves, without feeling hate, or judgement. However, allowing employees to put up social/political propaganda is highly unprofessional. When I come to work, I don't want to know or see what social organization my colleagues support. I wish they would keep that out of the work place. Phones - They might not tell you this when you're interviewing, but we're treated like a call center. We have to take calls from clients that aren't our own, and resolve the clients issue, even when it's something we've never been trained on.
