Where do I begin? This role is a nightmare. You are expected to handle hundreds of clients with different needs and issues, with only four weeks of on the job training through Service Academy. You are constantly on the phone or e-mail, dealing with angry and frustrated clients who blame you for everything that goes wrong with their payroll or HR system. Don’t call in because it will be your responsibility to find coverage for your emails. You have to learn and memorize every feature and update of the software, which changes all the time without any notice. You have to document every interaction and request in the CRM system, which is slow and buggy. You have no time to take a break or even go to the bathroom. You are always stressed and exhausted. You have to handle the work load for Senior Specialist that get paid more than you when they are out of the office but you get paid the same rate of pay regardless of the fact that you’re solving a Senior level payroll issue. Toxic culture of withholding information that could be used to improve performance but isn’t shared. You have to be the middle man between the tax team and the client, and deal with the confusion and frustration from both sides. You have to explain and apologize for the tax errors and delays that are not your fault and further explain to the client why Paycom does not have a client facing tax team.
