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      Paycom

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      RESEARCH BEFORE ACCEPTING A POSITION HERE - Account Manager (Paycom Specialist) Paycom Employee Review

      1.0
      Jul 27, 2025
      Account manager (paycom specialist)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is very good for a reason...

      Cons

      The busiest part of the year is during the holidays, Do not expect to have a life from November to February outside of work. Turnover problem is massive and really hurts morale. You are considered tenured if you can make it a full year. Clients unhappy with their specialist being changed every 3 months due to people quitting or getting fired, and will make your life worse because of this, Hours can be extremely long. Way too much work, with un realistic expectations from out of touch leadership. Feedback is shared to leadership, but ignored. They could care less about the happiness of the PSD team. One escalation will get you fired. The learning curve for the system is huge, and many do not stay long enough to master the system. This causes many tenured specialists to put their work on hold often to assist the new hires, which gets old after having 4-10 new hires on your team in one year.

      avatar
      Paycom Response
      11mo
      At Paycom, we recognize the effort and dedication our team members, particularly those in client-facing roles, bring to work every day. We value the hard work required to deliver exceptional service to our clients, and we care deeply about the well-being and success of our employees. We're committed to providing the resources and support they need to excel in their roles, which includes investing heavily in training and development programs to equip them with the skills and knowledge needed to succeed. While our expectations are high, they're in place to drive excellence and ensure our clients receive world-class service. We continually evaluate and refine our processes to ensure they're aligned with our goals and values, and we acknowledge the feedback from our team members to inform these efforts. We encourage you to initiate a conversation with your direct leader or hrmgmt@paycomonline.com to discuss your feedback further.

      Explore other reviews about Paycom

      5.0
      Jul 2, 2026
      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      The work we do is challenging but is satisfying. $4 dollar lunches are great and I enjoy the people and managers I work with. We have gone through changes, but the changes are worth it and the tools we are provided keep us successful. The salary is great and top level, highly recommend working here if you love a challenge. I promise you’ll never be bored.

      Cons

      The workload and hours can be heavy at times, but the long-term gratification is worth it. Paycom is about long-term investment, and it requires patience and perseverance but it’s worth it, if you are strong enough.

      avatar
      Paycom Response
      2w
      We’re proud to create an environment where meaningful work, strong resources and competitive compensation come together. We appreciate you taking the time to share your feedback!
      2.0
      Jul 15, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - training that will improve your skill - become better at fear management (fight mode is real)

      Cons

      - you will be threated to be fired- many many times (even if you work extremely hard) - your hard work is not valued- unreasonable expectations - there is not benchmark of success- goal always moves out of reach - no support, managers are more worried about not being fired than helping you

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