We do hard things - but we are compensated well! - TSR Department Paycom Employee Review

5.0
Aug 7, 2025
Recommend
CEO approval
Business Outlook

Pros

The job allows you to manage your own book of business and be the leader of implementation. You get to map out the timeline of go-live of all products sold and get clients trained and ultimately adopting the software at the admin and employee level. It's difficult and there are a lot of challenges, and some of the challenges are self-inflicted and internal, but overall there are tools in place to ensure your success and clients that are hungry for getting their money's worth.

Cons

There is a big variation between the quality of sales that takes place, where one client may be really excited and engaged, while others may only be concerned with the cost or not care at all about using the software. This is the most difficult part of the job, where your goals and the client's goals are misaligned. Sales reps come and go, but the good ones usually last and make an impact, along with good implementation people.

avatar
Paycom Response
11mo
We acknowledge your feedback and value the dedication and hard work our team members in client-facing roles bring to the organization. At Paycom, we’re committed to providing the tools, resources and support our employees need to thrive in their roles and we’re pleased to see our efforts reflected in your experience! Thank you for taking the time to share.

Explore other reviews about Paycom

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment to be working in

Cons

Job security was really scary

avatar
Paycom Response
2w
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

4
avatar
Paycom Response
3w
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
See reviews by: Helpful|Rating|Date|All