Unhappy Camper - Client Service Representative Paycor Employee Review

2.0
Feb 7, 2022
Recommend
CEO approval
Business Outlook

Pros

PTO is good……Benefits are a plus

Cons

I hate to leave this review because when I started about 5 months ago I was so excited about this job . I work in a dept where we don’t have a specific scope. They say we do yet make us handle issues from all departments. Yet we all get paid very similar. I work in Payroll and I’ve done a little of everything. This feels like a switch and bait job. I was told this isn’t like a typical call center but it is. I’m expected to do much more than I get paid to do. I’m still here because I’m trying to hold on but I feel like I’m giving up already. This job is stressful. There’s no accountability from upper management everything is pushed on the advocates. They try to hide from customer escalations even when the client repeatedly asks for management. Your complaints go on with no result . My entire training class and the two after that have quit or are all seeking other employment.

Explore other reviews about Paycor

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote-first company, flexible hours, very realistic/understanding that human beings work here, not automatons.

Cons

I have none. Honestly. Happiest I've been as an employee in any job I've ever had.

1.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck hits on time every two weeks.

Cons

I wanted to like working at Paycor. The product has potential and the pitch during the interview process sounded promising. But the reality of day-to-day life here is a far cry from what's advertised. Micromanagement is rampant. Leadership tracks every minute of your day — from login times to bathroom breaks — yet somehow trusts no one to make even the smallest decision independently. You're treated like a number, not a professional. There's zero autonomy, and any attempt to take initiative is quickly shut down. The leadership team is deeply out of touch. Many managers got their roles through tenure, not merit, and it shows. They struggle to answer basic questions about the industry, lean on buzzwords in meetings, and consistently make decisions that anyone with relevant experience would know to avoid. When things go wrong, blame rolls downhill fast. The culture is toxic and cliquey. If you're not in the right social circle, advancement is nearly impossible. Favoritism is blatant, feedback is rarely constructive, and the "open door policy" is a joke — speak up and you'll find yourself quietly pushed out. The work environment doesn't help either. High turnover means institutional knowledge constantly walks out the door. Morale is low, burnout is high, and HR seems more interested in protecting the company than the employees.

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