Solid agency - Customer Service Representative Peak Performers Employee Review

5.0
Jul 26, 2024
Recommend
CEO approval
Business Outlook

Pros

I was seeking a job with the State of Texas back in April. Cindy B. was a wonderful help, giving me resume advice, prepping me for my interviews, and giving me feedback as well. It was the smoothest hiring experience I’ve gone through. I can’t recommend them enough!

Cons

No PTO or sick leave, even if the government agency shuts down

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Peak Performers Response
1y
Thanks for sharing your experience with us. Glad we could make the hiring experience smooth for you. We'll share your kudos with Cindy!

Explore other reviews about Peak Performers

5.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Peak Performers is the kind of place you can truly feel proud to work. The mission, connecting people with disabilities to meaningful employment, is the heartbeat of the office, and we leverage each other’s unique talents to make it happen. Since joining, I’ve grown tremendously both professionally and personally because I’m consistently encouraged to learn, teach, and explore. Transparency is huge here. Leadership doesn't shy away from difficult conversations or tough decisions. Because they hold themselves to a high standard of accountability, they expect the same from you. You should be prepared to "defend" your decisions and actions, not in a way that makes you feel defensive, but because we are a fast-moving nonprofit with a limited budget. My research has real, immediate consequences, so being able to back-up my work is essential to our success.

Cons

As with many mission-driven nonprofits, budget constraints can impact annual raises. It would be helpful to have more transparency during the onboarding process regarding the timeline for performance evaluations and salary growth, as I didn't get a clear picture of this until I was already in the role (I also didn't ask). Pay is at a fair market value for myself and from what I can gather of others too.

5.0
Jul 1, 2025
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

Every Peak Performer employee has been amazing to work with, special mention is for Kevin Neal who is the account manager for my current contract. The best thing about Kevin is that he just doesnt communicate over emails, but picks up the phone to update on the status and also keeps checking in with me on how I am doing with my current assignment. I really appreciate that human touch.

Cons

None I can think of.

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Peak Performers Response
1y
Thanks so much for sharing your experience working with us! Glad to hear you like working with Kevin and we'll make sure he hears this feedback.
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