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      Percepta

      Engaged Employer

      Percepta reviews

      Not all bad - Service Performance Zone Manager Percepta Employee Review

      2.0
      Apr 5, 2024
      Service performance zone manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Promotes from within, culture of growth (mostly), positive work culture, lower paying positions make more on average than elsewhere.

      Cons

      The company handles promotions based on favoritism, the higher paying positions are often gate kept for the friends of senior management, promotions are not based on merit but tenure and cronyism, there is never a transparent answer to higher level positions and their requirements for hiring. If you are content making under $20 an hour this is a great place to work but otherwise office politics force you to stay in your place.

      avatar
      Percepta Response
      2y
      We greatly value your thoughtful reflections on your time at Percepta. Your kind words regarding our culture of promoting from within, the abundance of growth opportunities, and the consistently positive work environment are truly appreciated. Thank you for your dedication and continued contributions to Percepta these past 5+ years. Your feedback helps us identify areas for improvement and reinforces our commitment to creating a positive and inclusive workplace culture. Should you have further suggestions or insights, please don't hesitate to contact us at percepta.hr@percepta.com.

      Explore other reviews about Percepta

      5.0
      Jan 7, 2026
      Executive liaison
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      2d
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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