Beware.... - Business Specialist PerfectServe Employee Review

Hello, Thanks for leaving this review—our sales team is an incredibly important cog in the PerfectServe wheel, so we're always thinking of ways to make these roles more fulfilling. PerfectServe started in the group practice space over 25 years ago, and that aspect of our business remains incredibly important—it contributes a significant amount to the company's bottom line, and we’ve built a repeatable and predictable sales methodology that is supported by a strong team of business specialists. Making phone calls is absolutely part of the day-to-day responsibilities for a business specialist, but that's why we encourage all hiring managers to focus on transparency in the interview process to ensure that candidates are excited about these roles because they know what to expect. These are fast-paced, dynamic positions, and they're structured this way because our leadership team knows how foundational sales activity is to long-term success. It's true that they won't be an ideal match for everybody. Additionally, some elements of the job covered in this review—daily recap emails, forecasts, etc.—speak to the concept of measurement. We believe measurement is a critical function of any business, because we know we can't improve what we can't measure. This team of business specialists has contributed to group practice bookings that are up nearly 100% for the first half of 2022, so we're beyond pleased to see our sales methodology bearing fruit. And finally, when we hire someone, we are committing to their success. We want them to connect to PerfectServe's mission, and we want to give them all the resources they need to thrive. Without generalizing too much, we'll just say that it's absolutely not our policy to release employees on the sales team if they hit a "tough spot." We're all human, after all, so we'd much rather invest the time and effort to learn what's not working to see if some tweaks can turn the tide. Best of luck in your future endeavors! Thanks again for the feedback.