PerfectServe reviews

Hi there! Thanks for your review. Our support roles are INCREDIBLY important to the business. This is often one of the most frequent touch points for customers, so the training you mention is a process that we refine and invest in consistently. We want everyone on our support staff to be fully equipped to provide the best service possible to any customer who calls us. We also regularly review compensation to make sure it's competitive with the broader market, and we know we wouldn't be able to sustain this support function if compensation were misaligned. We'll continue to make this one of our priorities for this area of the business. Thanks again, both for your review and for your efforts with the support team!

Hello! Thanks for leaving a review, and thanks as well for the time you spent with PerfectServe. We always appreciate the contributions of our former team members. We’ve learned over the past 30 years that the trajectory of a SaaS company (and especially one operating in the healthcare space) is heavily influenced by the way it treats its customers. Our customers use PerfectServe’s technology to facilitate important work in high-stakes environments, so providing timely and effective support when they need it will always be one of our top priorities. At the same time, we understand that our people are our most important resource. We’re always thinking of ways to protect and enhance the employee experience while maintaining a high standard for customer service. We’re not perfect, but we believe we generally strike the right balance between these priorities, and we’re always interested in getting better. We also recognize that as consultants gain experience and build relationships with customers, their responsibilities can grow over time. Balancing customer continuity, employee development, and sustainable workloads is something we constantly evaluate to make sure everything feels aligned. Additionally, these consultant roles are often conduits for other opportunities within the company, so we do everything we can to train and support team members as they get more experience and expand their impact. It’s rewarding to see so many people use these roles as a springboard for long-term career growth at PerfectServe. Thanks again for sharing your thoughts and for the work you did here!