Broken Systems, Endless Stress and Zero Respect for Technicias - Registered Pharmacy Technician PetMeds Employee Review

2.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

I liked helping customers get what their pets needed.

Cons

- Chaotic systems that constantly crashed and created disaster after disaster - Mountains of orders are piling up with no real solutions in place - Customers left angry, while technicians were forced to take the blame - Leadership that turned a blind eye to every broken process - Chronic short staffing that pushed workers past exhaustion every single day - Pressure to sacrifice safety and accuracy just to move faster - A constant weight of guilt from knowing quality was destroyed for the sake of speed

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PetMeds Response
8mo
We are sorry to read this posting. We have recently had executive turnover and are excited to shift our focus back to a People First culture.

Explore other reviews about PetMeds

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Tight knit finance team now on modern accounting systems including SAP, FloQast, and Concur.

Cons

Company is in a turnaround situation.

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Over the past year, the culture has transformed in a really meaningful way. There’s been a noticeable shift toward transparency, collaboration, and rebuilding trust across the organization. Employees genuinely seem happier, more engaged, and more connected to one another. One of the biggest changes has been the feeling of stability and support. Communication is clearer, leadership is more approachable, and teams are working together instead of in silos. The current CEO has also done a great job rebuilding trust within the organization. There’s a stronger sense of transparency, accountability, and connection between leadership and employees, which has made a meaningful difference in morale and engagement. There’s also a stronger sense of accountability and teamwork now. People are willing to help each other, departments collaborate more effectively, and employees feel like their voices matter. The company has invested time into improving processes, strengthening leadership, and creating a more positive employee experience overall. What’s been especially refreshing is that the fun aspect of work has returned. There’s more energy, more laughter, and a stronger sense of connection between teams. It feels like people genuinely enjoy being at work again.

Cons

More limited remote work availability.

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PetMeds Response
2w
Thank you for your feedback. Our focus is progress and people that care!
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