Pros
Strong team culture, excellent employee development opportunities, and clear paths for career advancement. Supportive coworkers, meaningful work helping pets and their owners, and a workforce of long-tenured employees who genuinely care about what they do and about each other. People stay because they enjoy working here, feel valued, respected, and treated like family. There is a strong sense of teamwork, accountability, and shared purpose throughout the organization. The company invests in its employees and encourages professional growth at all levels. Leadership is accessible, approachable, and genuinely interested in employee feedback. As a member of management, I strive to maintain more than just an "open-door" policy, I make myself available to my team and take every suggestion, concern, question, or even someone simply needing to vent seriously. I view those conversations as opportunities to support team members, improve processes, and make the workplace better for everyone. Our current CEO is visible, engaged, hardworking, and has years of valuable industry experience. Most importantly, she leads by example and has helped restore confidence, accountability, and a renewed focus on growth, innovation, and employee engagement. In my 19 years with the company, I have never been more optimistic about its future. The organization is moving in a very positive direction, and this is one of the most exciting times to be part of the team.
Cons
The company has gone through significant change over the past several years, creating some temporary challenges and uncertainty along the way. However, the vision and direction established our current leadership team have renewed confidence across the organization and appear to be positioning the company for long-term success.
