Great all around place to work - Team Lead PetMeds Employee Review

5.0
Oct 13, 2021
Recommend
CEO approval
Business Outlook

Pros

At PetMeds you truly are empowered to do whatever you can do to make the customer happy. Which makes diffusing customer service issues a breeze. At previous jobs I didn't have this ability and often struggled having to ask a supervisor for everything to do. Through this policy I was able to excel to the point where I was given the opportunity to help reinforce others through coaching and training to help the customer in anyway possible. This company's overall philosophy makes it a pleasure to work at. Also I love dogs and cats and am pretty outgoing so speaking with customers about their pets, where they live, etc is enjoyable.

Cons

This is actually a hard question to answer as there are not many. Although I have never had this issue we do have a strict attendance policy. So if you are one who does not have a good record of showing up to work this could be a problem for you.

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PetMeds Response
4y
Thank you for sharing your opinion of PetMeds. We appreciate your opinion. We hope you continue to stay happy working at PetMeds and we are excited to make the culture EVEN better!!!

Explore other reviews about PetMeds

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Tight knit finance team now on modern accounting systems including SAP, FloQast, and Concur.

Cons

Company is in a turnaround situation.

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Over the past year, the culture has transformed in a really meaningful way. There’s been a noticeable shift toward transparency, collaboration, and rebuilding trust across the organization. Employees genuinely seem happier, more engaged, and more connected to one another. One of the biggest changes has been the feeling of stability and support. Communication is clearer, leadership is more approachable, and teams are working together instead of in silos. The current CEO has also done a great job rebuilding trust within the organization. There’s a stronger sense of transparency, accountability, and connection between leadership and employees, which has made a meaningful difference in morale and engagement. There’s also a stronger sense of accountability and teamwork now. People are willing to help each other, departments collaborate more effectively, and employees feel like their voices matter. The company has invested time into improving processes, strengthening leadership, and creating a more positive employee experience overall. What’s been especially refreshing is that the fun aspect of work has returned. There’s more energy, more laughter, and a stronger sense of connection between teams. It feels like people genuinely enjoy being at work again.

Cons

More limited remote work availability.

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PetMeds Response
2w
Thank you for your feedback. Our focus is progress and people that care!
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