Great staff - Customer Service Representative PetMeds Employee Review

5.0
Jun 30, 2022
Recommend
CEO approval
Business Outlook

Pros

The people you get to work with are very down to earth and very helpful The resources are pretty good and easy to understand Steady job, good expectations

Cons

Being on the phones for hours straight can be tedious at times. Can get tiring. Customers can be difficult sometimes

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PetMeds Response
4y
Hi, Thanks for expressing how you feel. We are so happy that you enjoy the people you work with. One of our Core Values is "Balance Work With Fun" whereby we encourage "fur breaks." Step away from your desk from time-to-time and snuggle with your fur baby if you have one. Thank you for being on the front lines of the PetMeds organization. You put the "care" in Customer Care!!!!

Explore other reviews about PetMeds

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Tight knit finance team now on modern accounting systems including SAP, FloQast, and Concur.

Cons

Company is in a turnaround situation.

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Over the past year, the culture has transformed in a really meaningful way. There’s been a noticeable shift toward transparency, collaboration, and rebuilding trust across the organization. Employees genuinely seem happier, more engaged, and more connected to one another. One of the biggest changes has been the feeling of stability and support. Communication is clearer, leadership is more approachable, and teams are working together instead of in silos. The current CEO has also done a great job rebuilding trust within the organization. There’s a stronger sense of transparency, accountability, and connection between leadership and employees, which has made a meaningful difference in morale and engagement. There’s also a stronger sense of accountability and teamwork now. People are willing to help each other, departments collaborate more effectively, and employees feel like their voices matter. The company has invested time into improving processes, strengthening leadership, and creating a more positive employee experience overall. What’s been especially refreshing is that the fun aspect of work has returned. There’s more energy, more laughter, and a stronger sense of connection between teams. It feels like people genuinely enjoy being at work again.

Cons

More limited remote work availability.

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PetMeds Response
2w
Thank you for your feedback. Our focus is progress and people that care!
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