Burnt Out - Team Leader PetMeds Employee Review

1.0
Oct 20, 2022
Recommend
CEO approval
Business Outlook

Pros

The people. The front line staff. The Managers. The Directors.

Cons

A lazy executive leadership team who come and go as they please. These executives have been with the company for less than 12 months and continuously take vacations for weeks at a time while getting paid hefty salaries loaded with sign-on bonuses and large stock packages. What exactly have you all accomplished besides killing our culture? People are leaving PetMeds left and right. The culture WE built is completely dead. Poor communication from the Executive Leadership team. Unmotivated staff. Low salaries. Stifled growth. Rapid Employee turnover. A workplace that leaves you burnt out!!

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PetMeds Response
3y
This is Matt Hulett, CEO of PetMeds. I wanted to personally acknowledge your comments. I will lead with; turnarounds are never easy. It has been my experience over the last 30 years that change brings out feelings of anxiety and anger. It is similar to the process of grief, and I get that it’s hard. Leading by empowerment, transparency and passion is my style. I’m not perfect, nor do I claim to be. About a year ago, our Glassdoor rating was at a grade of 2 and now it is 4+. I am proud of my team, the leadership team, line managers and all employees for evolving EVEN more. We have all worked together to improve on a great foundation that was built before us. We have increased compensation across EVERY position in the organization as an immediate response to inflation. We implemented a parental leave plan for both Moms and Dads equally because we want to make sure our employees can take the time they need to bond with their new family members. We reduced the cost of benefits substantially so that our employees could put more money back into their pockets. This list goes on and on. If you would like to meet with me privately, I would welcome the opportunity to do so. I think you know where to find me. -Matt

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5.0
Jul 16, 2026
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Pros

Tight knit finance team now on modern accounting systems including SAP, FloQast, and Concur.

Cons

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5.0
May 28, 2026
Recommend
CEO approval
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Pros

Over the past year, the culture has transformed in a really meaningful way. There’s been a noticeable shift toward transparency, collaboration, and rebuilding trust across the organization. Employees genuinely seem happier, more engaged, and more connected to one another. One of the biggest changes has been the feeling of stability and support. Communication is clearer, leadership is more approachable, and teams are working together instead of in silos. The current CEO has also done a great job rebuilding trust within the organization. There’s a stronger sense of transparency, accountability, and connection between leadership and employees, which has made a meaningful difference in morale and engagement. There’s also a stronger sense of accountability and teamwork now. People are willing to help each other, departments collaborate more effectively, and employees feel like their voices matter. The company has invested time into improving processes, strengthening leadership, and creating a more positive employee experience overall. What’s been especially refreshing is that the fun aspect of work has returned. There’s more energy, more laughter, and a stronger sense of connection between teams. It feels like people genuinely enjoy being at work again.

Cons

More limited remote work availability.

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PetMeds Response
2w
Thank you for your feedback. Our focus is progress and people that care!
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