Low pay, large amount of information to remember - Call Representative PetMeds Employee Review

3.0
Oct 31, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay check, remote work, and check cashes

Cons

Low pay with lots of stuff to remember that also changes every week about. No consistency, started job was worth pay now has escalated to a retention position but pay remains the same. Equipment is beyond old, managers are mostly very petty. If you do a good job you will be monitored so they can train people that shouldn’t be working as a CSR. The live tapping causes call issues they really don’t care about. Makes an hour feel like 4 hours on the phone. Lowest call follow up time I have ever experienced in the industry. You will have to go away from desk if you want to take a drink of water. Endless emails of new procedures and the 1-2 things you did wrong. Maybe 1 email every 2 weeks what you did right. Went in after 2 years working remote got dirty looks from half my coworkers and managers. If you are a doormat of a person they will love you. Otherwise look to be shaken down for hours and more work. Now taking calls while doing emails and double chat while getting paid under 16 hr. The disrespect was dropped off from entry level employees to just managers now. Endless coupons our customers can’t keep track of. Just like every other online pharmacy now only difference is coupon exclusions and exceptions this company makes. Every piece of info’s in a different section of the system they use. Navigation is difficult and after a long day is beyond frustrating. Work/Life balance it’s all about work. Life thats your problem. Better pay would make a better trade off. I spent time off researching stuff because I didn’t have time at work and no information from the company. Basically when you go home you have homework.

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PetMeds Response
3y
Hello, Thank you for your comments. We are currently in the process of upgrading old equipment and streamlining processes. PetMeds is in the process of transforming into a growth business. We understand that there are aches and pains during this process. I will definitely take your feedback forward. If you feel comfortable, please reach out to us directly. We might be a majority remote organization but our virtual door is always open. Thank you.

Explore other reviews about PetMeds

5.0
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Pros

Tight knit finance team now on modern accounting systems including SAP, FloQast, and Concur.

Cons

Company is in a turnaround situation.

5.0
May 28, 2026
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Pros

Over the past year, the culture has transformed in a really meaningful way. There’s been a noticeable shift toward transparency, collaboration, and rebuilding trust across the organization. Employees genuinely seem happier, more engaged, and more connected to one another. One of the biggest changes has been the feeling of stability and support. Communication is clearer, leadership is more approachable, and teams are working together instead of in silos. The current CEO has also done a great job rebuilding trust within the organization. There’s a stronger sense of transparency, accountability, and connection between leadership and employees, which has made a meaningful difference in morale and engagement. There’s also a stronger sense of accountability and teamwork now. People are willing to help each other, departments collaborate more effectively, and employees feel like their voices matter. The company has invested time into improving processes, strengthening leadership, and creating a more positive employee experience overall. What’s been especially refreshing is that the fun aspect of work has returned. There’s more energy, more laughter, and a stronger sense of connection between teams. It feels like people genuinely enjoy being at work again.

Cons

More limited remote work availability.

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PetMeds Response
2w
Thank you for your feedback. Our focus is progress and people that care!
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