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      PetMeds

      Engaged Employer

      PetMeds reviews

      Not Valued - Anonymous employee PetMeds Employee Review

      1.0
      Dec 15, 2022
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits and I worked on some cool projects in an interesting industry.

      Cons

      As a long-tenured employee within this organization, I felt the new leadership needed to execute implementing fundamental core values around building a winning culture. Unfortunately, they have failed to do so. What I observed and what I have been a part of has been everything but a winning culture. This stems from the recent changes on the executive leadership level, beginning with the CEO and trickling down. Ultimately, I do not feel this organization values employees at all levels, nor have I ever felt it was an "employee first" environment and culture. More so, employees are an afterthought. Decisions regarding employees felt as if they were executed with ulterior motives. Most recently, the executives have failed in terms of employee retention. Due to the direction and lack of belief in executive leadership's competencies, many long-time employees have left this organization over the last 12 months.

      avatar
      PetMeds Response
      3y
      This is Matt Hulett, CEO of PetMeds. I wanted to personally acknowledge your comments. I am very sorry that you feel this way. You clearly are not happy in your role at PetMeds, and I am very empathetic. PetMeds is a wonderful business with a wonderful mission. It is a business in transition where we are bringing in new ideas, new team members, and a heckuva lot of change. Change can be hard. I wanted to address a couple of your points since current and prospective folks read these posts. Since I started, we have done a lot in the last year to increase the entire company’s total compensation, including: market adjustments for exempt and non-exempt employees, new PTO policies, paid paternity and maternity leave, change in waiting period policy (for everyone equally) on the 401k, and a 30% decrease in cost for employees on health benefits. I want to be really clear about this, and our HR team has done a fantastic job increasing the overall benefit package that is market value and highly competitive. I would love to partner with you if you have ideas in which we can improve some of the areas that you mentioned in your post. You should always feel like you can talk to me directly without fear of any repercussions. Alternatively, you can always reach out to HR. Thank you, Matt

      Explore other reviews about PetMeds

      5.0
      Jul 16, 2026
      Chief accounting officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Tight knit finance team now on modern accounting systems including SAP, FloQast, and Concur.

      Cons

      Company is in a turnaround situation.

      5.0
      May 28, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Over the past year, the culture has transformed in a really meaningful way. There’s been a noticeable shift toward transparency, collaboration, and rebuilding trust across the organization. Employees genuinely seem happier, more engaged, and more connected to one another. One of the biggest changes has been the feeling of stability and support. Communication is clearer, leadership is more approachable, and teams are working together instead of in silos. The current CEO has also done a great job rebuilding trust within the organization. There’s a stronger sense of transparency, accountability, and connection between leadership and employees, which has made a meaningful difference in morale and engagement. There’s also a stronger sense of accountability and teamwork now. People are willing to help each other, departments collaborate more effectively, and employees feel like their voices matter. The company has invested time into improving processes, strengthening leadership, and creating a more positive employee experience overall. What’s been especially refreshing is that the fun aspect of work has returned. There’s more energy, more laughter, and a stronger sense of connection between teams. It feels like people genuinely enjoy being at work again.

      Cons

      More limited remote work availability.

      avatar
      PetMeds Response
      2w
      Thank you for your feedback. Our focus is progress and people that care!
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