New Management - Pharmacy Staff Employee PetMeds Employee Review

1.0
Feb 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent health insurance coverage, but it's expensive.

Cons

Due to changes in leadership over the past few months, we've had three awesome Pharmacists leave the company. This has NEVER happened in my eight years at PetMeds. We are always buried in orders, and the massive workload creates a tremendous amount of pressure for the entire department. On top of that, new management has attempted to implement changes that have caused further delays and added stress to the entire team. The communication between leadership and staff is incredibly poor. Nobody ever has any answers to my important questions regarding process, pay, benefits, evaluations, and bonuses. It is as if we have no leadership in the Pharmacy anymore. This was never the case before.

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PetMeds Response
3y
Hi, Thank you for your comments. We understand that change is never easy. As you know, regulatory and compliance procedures also tend to be rigid. We are also addressing the workload through additional hiring. HR is always a slack away... if an answer is not available, they will always investigate and point you in the right direction of who should help you with your needs. If you feel comfortable, our virtual door is always open and we can schedule a time to speak. Thank you.

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5.0
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Pros

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Cons

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5.0
May 28, 2026
Recommend
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Pros

Over the past year, the culture has transformed in a really meaningful way. There’s been a noticeable shift toward transparency, collaboration, and rebuilding trust across the organization. Employees genuinely seem happier, more engaged, and more connected to one another. One of the biggest changes has been the feeling of stability and support. Communication is clearer, leadership is more approachable, and teams are working together instead of in silos. The current CEO has also done a great job rebuilding trust within the organization. There’s a stronger sense of transparency, accountability, and connection between leadership and employees, which has made a meaningful difference in morale and engagement. There’s also a stronger sense of accountability and teamwork now. People are willing to help each other, departments collaborate more effectively, and employees feel like their voices matter. The company has invested time into improving processes, strengthening leadership, and creating a more positive employee experience overall. What’s been especially refreshing is that the fun aspect of work has returned. There’s more energy, more laughter, and a stronger sense of connection between teams. It feels like people genuinely enjoy being at work again.

Cons

More limited remote work availability.

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PetMeds Response
2w
Thank you for your feedback. Our focus is progress and people that care!
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