Incredible company to work for - Customer Care Representative PetMeds Employee Review

5.0
Sep 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Very employee friendly, especially for an inbound “call-center” role. Great HR Dept and leadership.

Cons

Patience with others’ frustation (inbound callers) is a must.

avatar
PetMeds Response
2y
Dear Happy Pack Member, Thank you for sharing your feedback. We are always delighted to hear our pack members are pleased. We perform compensation benchmarking on a regular cadence to ensure fair and equitable pay rates. We will certainly look at your comp again during the annual performance appraisal process. It will be here in the blink of an eye. :-) Thank you so much for your long tenure and thanks for being a champion at PetMeds!

Explore other reviews about PetMeds

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Tight knit finance team now on modern accounting systems including SAP, FloQast, and Concur.

Cons

Company is in a turnaround situation.

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Over the past year, the culture has transformed in a really meaningful way. There’s been a noticeable shift toward transparency, collaboration, and rebuilding trust across the organization. Employees genuinely seem happier, more engaged, and more connected to one another. One of the biggest changes has been the feeling of stability and support. Communication is clearer, leadership is more approachable, and teams are working together instead of in silos. The current CEO has also done a great job rebuilding trust within the organization. There’s a stronger sense of transparency, accountability, and connection between leadership and employees, which has made a meaningful difference in morale and engagement. There’s also a stronger sense of accountability and teamwork now. People are willing to help each other, departments collaborate more effectively, and employees feel like their voices matter. The company has invested time into improving processes, strengthening leadership, and creating a more positive employee experience overall. What’s been especially refreshing is that the fun aspect of work has returned. There’s more energy, more laughter, and a stronger sense of connection between teams. It feels like people genuinely enjoy being at work again.

Cons

More limited remote work availability.

avatar
PetMeds Response
2w
Thank you for your feedback. Our focus is progress and people that care!
See reviews by: Helpful|Rating|Date|All