Take it or leave it, different stores operate differently - Operations Manager PetSmart Employee Review

2.0
Apr 7, 2010
Recommend
CEO approval
Business Outlook

Pros

A fun place to work. A lot of the associates are intelligent and really do care about the job they are doing. The programs they have in place are sound and for the most part able to be completed

Cons

The duties set for managers are up for interpretation. The store manager has the final say in what duties are accomplished but the lower managers are held accountable for specific tasks which the store manager may pull them away from. The district manager is too focused metrics and does not look at individual performance based on store manager directives. This company is easy to get terminated from if the relationship between the store manager and you is not perfect. The training is learn on your own when you have time even though there is a training program that when looked at on paper is great, however, it does not work this way and you are held accountable for what you should have learned not what you did.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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