Is PetSmart a good company to work for as a Operations Manager?

Operations Manager professionals working at PetSmart have rated their employer with 4.0 out of 5 stars in 73 Glassdoor reviews. This is a higher than average score with the overall rating of PetSmart employees being 3.1 out of 5 stars. Search open Operations Manager Jobs at PetSmart now and start preparing for your job interview by browsing frequently asked Operations Manager interview questions at PetSmart .

Does PetSmart pay Operations Manager employees well?

Operations Manager professionals rate their compensation and benefits at PetSmart with 4.1 out of 5 stars based on 73 anonymously submitted employee reviews. This is 34.3% better than the company average rating for salary and benefits. Find out more about Operations Manager salaries at PetSmart.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (648) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (371) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (272) , Pet Stylist (257) , Associate (216) , Store Manager (173) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (120) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and fun working with animals" ((in 528 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 446 reviews)); "Good benefits and 401k." ((in 403 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 246 reviews)); "Good work environment and people" ((in 151 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 958 reviews)); "Low pay to hire people in creates a high turnover and constant hiring for management." ((in 760 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 450 reviews)); "Tend to have little or no training involved; "throw you in" philosophy with management to back you up" ((in 204 reviews)); "Horrible store managers" ((in 96 reviews))

Skip to content Skip to footer

Notifications

PetSmart

PetSmart Operations Manager reviews

4.0

83% would recommend to a friend

(73 total reviews)

Ken Hicks

Not enough data to show CEO approval

98% positive business outlook

Ratings by category

4.9

Culture & values

4.1

Compensation and benefits

4.0

Diversity & inclusion

4.0

Career opportunities

3.9

Work/Life balance

3.2

Senior management

Operations Manager employees have rated PetSmart with 4.0 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Operations Manager professionals have a good working experience there. PetSmart is rated in line with the average (within 1 standard deviation) by Operations Manager professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

73 reviews

4.0

Dec 15, 2025

Ops Manager

Operation manager

Recommend

CEO approval

Business Outlook

Pros

Great culture Great training Great work life balance

Cons

Sometimes behind the curve in technology and processes

3.0

Jul 13, 2024

Ops manager

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Pay is the biggest perk

Cons

Expecations are constantly changing and can be stressful

5.0

Mar 11, 2024

Great company

Operations manager

Recommend

CEO approval

Business Outlook

Pros

You get to work with puppies! Great training and development for managers.

Cons

Managers work a minimum of 9 hours a day.

Viewing 1 - 3 of 73 Reviews

Jobs at PetSmart

Distribution Warehouse Operations Manager

Distribution Warehouse Operations Manager

Distribution Warehouse Operations Manager

Distribution Warehouse Operations Manager

Distribution Warehouse Operations Manager

PetSmart reviews FAQs

PetSmart reviews PetSmart Operations Manager reviews

PetSmart

PetSmart Operations Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ops Manager

Ops manager

Great company

Jobs at PetSmart

PetSmart reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

PetSmart reviews FAQs

Jobs at PetSmart