Terrible company - Customer Success Manager (CSM) Phamily Employee Review

1.0
Oct 14, 2023
Recommend
CEO approval
Business Outlook

Pros

The company’s overall goal is great however, I’m not sure they will ever get there.

Cons

Management sucks, the company is unorganized, no communication, no processes, medical benefits are not that great and the benefits coordinator doesn’t do their job properly so you end up paying more for a procedure than expected. Execs take weeks to respond to your messages/emails, if ever! The product itself is not up to par, it is constantly messed up and has tons of bugs! Also there is no training process when you are hired, you are just thrown in to fend for yourself! The CEO admitted to some of the managers being terrible but never does anything about it. He also expects you to spend more time in Phamily than with family! Do not recommend working here!!!!

Explore other reviews about Phamily

5.0
Dec 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Great people to work with

Cons

None at this time - amazing

2.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home

Cons

Only cares about numbers and engagement productivity. Does not realize quality of work to patients only wants numbers and billable events.

See reviews by: Helpful|Rating|Date|All