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      Pilot Flying J

      Engaged Employer

      Pilot Flying J reviews

      GSL3 - Shift Lead Pilot Flying J Employee Review

      2.0
      Apr 15, 2016
      Shift lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Get paid weekly, face different challenges daily its a fun job and tough yet can be easy if you have the skills.

      Cons

      I loved my job but hated the politics of the company, its almost like they set you up for failure and each store is a bee hive for the regional managers to make them look good and get more money. They don't have any structure for training and all the lazy people who dont care for their job get away with stuff but people who actually care about their job and are hard workers get screwed all the time. They say they care about the drivers and employees but they have unrealistic expectations but dont give you what you need to fulfill them. They are setting themselfs up for long term demise.

      Explore other reviews about Pilot Flying J

      5.0
      Jun 5, 2026
      Product design intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing co-workers and leadership in the company.

      Cons

      Nothing really. I have had a great time at Pilot.

      2.0
      Jun 12, 2026
      Accounting
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

      Cons

      The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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