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      Pilot Flying J

      Engaged Employer

      Pilot Flying J reviews

      3.0

      41% would recommend to a friend

      (2,323 total reviews)
      avatar

      Adam Wright

      58% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      2K reviews
      1.0
      Jun 14, 2026

      Retaliation and poor management lead to a toxic environment

      Maintenance
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no Pros to this place until management is overhauled.

      Cons

      After being fired for being sick and in the ER. The store manager fought me on my measly $160.00 per week unemployment saying I was rude insolent and offence to the manager. Unemployment found this to not be the case and I was awarded my unemployment. The next day I received a FedEx from the corporate lawyer stating I was verbally trespassed from the property. Talk about retaliation.

      2.0
      Jun 12, 2026

      ‘People Matter at Every Turn’ — Just Not the Employees

      Accounting
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

      Cons

      The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

      Viewing 1 - 3 of 2,323 Reviews
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      ReviewsPilot Flying J reviews

      Glassdoor has 2,380 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.