Treat employees like they don't matter. - Sandwich Artist Pilot Flying J Employee Review

2.0
Feb 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent pay, good hours if they follow your availability.

Cons

1. I had to go to the hospital due to something falling on me at work while I was pregnant. I am still getting calls from the hospital because every time they contact pilot or send mail, it bounces back to them. 2. My manager, despite me having a 5 pounds weight restriction from that incident, had me opening on truck days. There is no way to open without moving truck orders. 3. The only time I ever tried to call in sick, I had food poisoning and should not have legally worked. The manager didn't answer her phone, didn't get back to me until after my shift was over. 4. I have not received a W2. I left multiple messages with no response. I tried through the store I worked at and the manager told me it wasn't her problem. 5. I was hired as part time, but worked more than 35 hours every week, sometimes going over 40.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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