It is an exhausting place to work. - Team Leader Pilot Flying J Employee Review

1.0
May 19, 2012
Recommend
CEO approval
Business Outlook

Pros

Co workers try to have fun, but we rarely have more than 30 seconds to chat. Management works as hard as we do.

Cons

You can almost count on working two or three shifts every week. Almost always need one more cashier than they are willing to pay. Nothing gets cleaned well or often enough because they keep cutting payroll to up profits Customers complain constantly about long lines and pump key pads never working. Help desk is so overworked that after 20 minutes of being on hold waiting for them we often hang up and send the customer away with nothing. Grave shift cashiers work all alone quite a bit of the night. No lunch, no break, no restroom break. Gaps in maintenance on weekend nights so bathrooms, garbage and showers are a total mess when day shift comes in and people complain all night about the mess

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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