It is what you make it - Marketing Pilot Flying J Employee Review

2.0
Nov 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Depending on your department and if you're a self-starter, there are plenty of opportunities to grow and develop. The company will reimburse you for career-related certifications and trainings. Overall, the main contributors in each department were friendly, intelligent, and a pleasure to work with. The legacy around the company and its founder was also really motivating and fun to work for. Mr. Haslam is a class act.

Cons

While contributors were amazing to interface with, a majority of the company's "managers" were wildly unqualified and some seemed to do their best to create an unfavorable environment. I can't imagine the company can thrive long-term with such a top heavy structure. Unfortunately, if you're a woman or in a minority, you will have no upward mobility within this organization. I joined the company in spite of being aware of this "unspoken truth" thinking it was jealous gossip. It was so, so disappointing to see it in action. I don't say any of this lightly. Please be aware and know that if you're not a white male, you should look elsewhere.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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