Beware of Vague Promises...(from someone who watched this for 10 yrs) - Guest Services Manager Pilot Flying J Employee Review

2.0
May 29, 2019
Recommend
CEO approval
Business Outlook

Pros

Store-level team members are usually good co-workers. Anything above store level is political and VERY shady. They will tell new people about the "opportunities" to get them in the door, then move on (to try to bring in more new people). You have one chance to get the deal done -BEFORE you join the company.

Cons

I was there for over 10 years. We went through 11 store managers. They told me what I already knew. Years of facts, statements, and shady politics from those above the store level mgmt leave a bitter taste of resentment. I've seen recpts from the register that showed incorrect change due (fortunately I caught it first), loyalty rewards due to customers that were not being given, and "software issues" that prevented EARNED vacation hrs from being credited/issued properly (year after year). -Also: anything for a dollar. The company made approximately $400 million and our store was a valuable contributor to that (believe me!), yet they had a lot truck that didn't run, a golf cart that didn't run, and a hand-push trash cart with a broken wheel. All of which was "not in the budget" to get fixed. The jobs at a truck stop are hard enough, but this company is a "dollars-only" mentality (slogans notwithstanding). All this is "my opinion" only, but it did not change much over 10 years. -Also the HQ was raided by the FBI and some at the corp office were prosecuted for trying to cheat customers out of their contracted fuel rebates, but the slogan on the wall poster says something about integrity, so...

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Pilot Flying J Response
7y
We appreciate you taking the time to let us know about your experience, which we take very seriously. If you’d like to discuss your comments further, please reach out to PFJHR@pilottravelcenters.com.

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5.0
Jun 5, 2026
Recommend
CEO approval
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Pros

Amazing co-workers and leadership in the company.

Cons

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2.0
Jun 12, 2026
Recommend
CEO approval
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Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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