An Endurance Test, But One to Grow On... - Retail/Stock Service Pilot Flying J Employee Review

3.0
Jun 13, 2013
Recommend
CEO approval
Business Outlook

Pros

A very fast-paced learning experience. Work objectives were easy enough... I never had any major problems scheduling around my classes while attending college...Much respect to some of the general managers I had, who were mostly even-tempered and helpful through their own workload... I was able to work as little or as long of a work week as necessary...It was certainly a job - and an endeavor to grow on, which brings me to my next point...

Cons

You're essentially doing the work of a Walmart employee, a custodian, as well as a cashier for a glamorous minimum wage. The transactions a team member processes deal with food, fuel, grocery, merchandise, and tobacco. If you work during the day, you're guaranteed to get a steady to constant flow of customers, and during the rare time periods where you're not assisting people you're involved with cleaning the counter and the deli/coffee section. I realize that professional drivers carry out a job considered by many to be in a most dubious category, but a lot of the kind of people that stopped in at this store were representatives of the downside of mankind. As a team member, you're putting in a remarkable effort at keeping things rolling and attempting to meet the needs of these people to total indifference, or even humiliation when something would go wrong with the erroneous P.O.S. systems or when one customer would be in a particularly rude mood. Not to mention that I felt like the company would be setting up team members for this kind of backlash with their methods of pricing. I stuck it out being a team member here, and my good will ultimately got me through the toils of this customer service position.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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