It was great at first, then not so much... - Anonymous employee Pilot Flying J Employee Review

2.0
May 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Started above minimum wage. It's a good job if you're a cashier. The regular customers are amazing. Our staff is awesome.

Cons

Underpaid management. I've worked for the company for two years now, and even being promoted to Team Lead/GSL 3 a year ago I've had a raise of $1.25. You don't even get extra for working overnights when you're told you won't be on them for long. They lie to you and bend the truth. Communication is horrendous. Not enough labor hours. Not enough staff. Only one cashier and one manager on overnights. Overnight management does four jobs for one pay; maintenance, deli, manager, back up cashier. No one is ever on time for their shift. Rude drivers. Trash is often left undone and the store has been dirtier lately because of the lack of staff. Everyone is always complaining about something, including myself until upper management does something about it. The company as a whole has went downhill extremely hard and fast. Drivers do nothing but complain about the company go employees.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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