Don't work here. - Cook Pilot Flying J Employee Review

5.0
Jul 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Absolutely nothing. The company is a complete joke.

Cons

Management is rude to workers. I worked in kitchen, and I was expected to do literally 3 different jobs at the same time. For the work I did, being paid minimum wage wasn't going to cut it. They would also schedule me closing the kitchen one night, then come in at 5 the next morning. Happened quite a few times. Also they're a fraud, I couldn't fill out my taxes with my W-2 from there, never got it. I called many times to talk to the manager, he was "not there" every time. Called the IRS, they sent them a notice to send me a W-2 but I still didn't get it and called back and the IRS never even got my W-2 when I started working. I even had extea taken out of my paychecks, and never got any of it back. Getting paid was either being sent to a card they give you or direct deposit, so there wasn't really much proof of you working there unless you could show when you got paid but on the bank statements it doesn't show up as Flying J and you never got a pay stub. Wasn't just me they scammed out tax money from, I was told about other people having it happening to them as well.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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