Former GM of Multiple Locations - General Manager Pilot Flying J Employee Review

2.0
Oct 9, 2014
Recommend
CEO approval
Business Outlook

Pros

You get paid weekly. You work with some great co-workers and guests. There are lots of opportunities for front line team members to become hourly supervisors. Fast paced, never dull.

Cons

Unrealistic expectations with hours given. And as earlier reviewers said, Regional Managers know it and hands are tied to fix it. Our Regional would have all GMs use a day off to go to another store once a month to get that store caught up. Only there would be no way to maintain it. The fact that only this year did they decide to conduct an associate opinion survey shows just how out of touch upper management is. We were given an Ipad to perform admin tasks on the floor instead of in the office and then they added a bunch of new admin tasks to the Ipad to keep you from managing your team/taking care of your guests. We were sold a bill of goods earlier this year when they eliminated all salaried co-managers (assistant GM's). We were told there would be a increase in weekly hours to offset the loss of the salaried manager but the hours stayed the same until they were decreased. I guess Jimmy decided he had to make back his $92MM fine all this year. And how Mitch Steenrod (CFO) still has his job is beyond comprehension; either he knew about the rebate scam and should have been terminated/imprisoned or was too incompetent to know about the rebate scam and should have been terminated. You can manage your store to the standards or to pass Internal Audit or stay off of whatever report on Ipad usage they want to look at that week. Pick where you want to fail.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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