Not bad. Has ups and downs. - Team Leader/Maintenance Supervisor Pilot Flying J Employee Review

4.0
Nov 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Good pay, fair room for for advancement. Not opposed to you working multiple positions, though not at the same time, of course. Just prove that you're capable of doing so. Will keep you as long as they can, and has no problem giving full time, if you earn it. Benefits are great, decent vacation after being full time for long enough (a year gets you a week, and another week after 2 years). Fast paced, good if you have ADD, like myself.

Cons

You have to make it your life, if you want to make it worth your while and theirs. Not much room for advancement past lower management, not easily at least. High focus on perfection, but without enough tools or resources to achieve such. Uncomfortable amount of red tape for what should be simple requests. If there's ever a corporate visit, which happen every 3 MO the or so, expect each and every manager to take a 2 hour lunch and a 3 hour walk through the premises.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

1
See reviews by: Helpful|Rating|Date|All