Shut up and take it, it's the Pilot Way - Truck Driver Pilot Flying J Employee Review

1.0
Apr 17, 2025
Recommend
CEO approval
Business Outlook

Pros

$10 for food each shift

Cons

They will not provide all safety equipment for the refineries (i.e. side shield glasses that fit over eyeglasses, which refineries require) I had to buy it myself and was not reimbursed. Awful trucks and trailers, sleepers are half size and have no fridge if you do long haul. The truck doesn't shift correctly, has steering issues, and you'll need earplugs for the engine noise while driving. Trailers have spring ride they are that old. They are rusty, corroding, peeling, and falling apart. Issues are constantly reported and Pilot is aware, but does not fix them. I had a hostile and rude trainer. I did 6 weeks of training, and I was told it'd be 4 weeks. I was already carded at several refineries and ready to go solo. I complained the training is going too long and the trainer is negative and rude. Well the trainer decided to complain back about me regarding things he didn't communicate with me about. Also these things were not previously issues but suddenly became issues after I complained. Very childish drama. And they would rather take the hammer down on the new guy than the guy whos been there for 10 years. You're going to continue to waste paying for labor and recruitment of drivers because you don't listen to the drivers you already hired. It's a revolving door at Pilot. I now make more money than I made at Pilot. I haul truck parts around, no excessive training or hazmat risk. I won't be back, thanks

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

1
See reviews by: Helpful|Rating|Date|All