Pilot fails to investigate in kangaroo court. - Facilities Maintenance Technician Pilot Flying J Employee Review

1.0
Aug 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Weekly pay, and nothing more

Cons

Failure to investigate fairly when complaints are made or an incident happens by managers they take one side and it's never yours. Promises of promotions and you'll never get it unless you are part of their family who they hired or their friends. Sexual harassment claims fall on deaf ears especially in Pecos 1146 store I know for sure that somebody had also called in to have an investigated when I was sexually harassed and it just got shuffled under the floorboards of the store. People can say anything they want and if you're not Hispanic you're getting fired from this store they even fire to Hispanic lady cuz she couldn't speak English very well. HR claims that there's no retaliation but 3 days after I got a call from HR in the store I got fired. While they quote that they have to follow their policy and procedures in their books they don't but you're expected to. Poor safety procedures in place they expect you to clean up blood and feces and vomit with kitchen gloves and a regular trash bag when you're supposed to follow a biological waste and hazard procedure. Management won't listen to you in fact I was never even asked one single question about the incident that got me fired they just took one person's word and that person went around to every end of her employees in the store to make sure that they were all on the same page of what story they were going to tell and even used a threat on my phone to me about it how she's got everybody ready to talk about me. Management is so disconnected and so in their own little world a person who is a lead that's worked there for over 10 years has actually seen this woman sexually harass me and didn't report it to anybody.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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