Whether you're hired as a Manager, Trainer, or CSR basically the company is looking for glorified cleaners / maids - Customer Service Representative Planet Fitness Employee Review

1.0
Apr 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Basically this is a job anyone can get in a pinch. I cannot advise that anyone really stay long-term. Good for high schoool and college kids who need a flexible schedule and have not yet set on their career paths.

Cons

Beware of the bait and switch when you're hired. Regardless of what they tell you, you're expected to be a janitor / maid first and foremost. Regardless of title, whether you're hired as a Manager, a Personal Trainer, or what they call a "Customer Service Rep" it has been emphasized by corporate (non gym personnel) regional and senior management that the primary purpose of your employment will be to keep the gym clean. So regardless of what your skill set is or your title, you're expected to be armed with a bucket, a spray bottle, paper towels, basically on your hands and knees cleaning the machines, toilets, windows, and bathrooms for the vast majority...and I mean 95% of your day.

Explore other reviews about Planet Fitness

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are nice and supportive

Cons

No cons didn't have issues

3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

You get a Free blackcard membership.

Cons

Poor management planning on all fronts; hiring, firing, scheduling, daily tasks. Extreme expectation of unpaid labor. Was asked multiple times directly and bluntly to work for free for 40 hrs a week for 4 years on top of my paid 30 hrs a week. There is effectively no training for the following roles; front deck, team lead, assistant manager, general manager. Front deck has zero. All other role's "training" material are just buzzword soup packets and references to 3rd party podcasts or internal corporate "books or podcasts" from workers with no qualifications on the subjects their speaking on. Expextation to endlessly work and give more. If all tasked where done, you would be ask to redue them again, endlessly, until your shift was over. No hourly rate adjustments for increased workloads. Repeatedly pushed to lie to customers to make sales and keep costumers paying for a membership.

See reviews by: Helpful|Rating|Date|All