Not a place to make a career or waste any time at. - Member Services Representative Planet Fitness Employee Review

1.0
Nov 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Members are great, once you have been there for about a week or two you really start to connect with the members. Also being in a gym allows you to workout for free which is great.

Cons

The pay is horrible, if you want to live a comfortable life financially then this isn't the place for you. If you just want to work just to do it, or if you absolutely don't mind minimum wage for a ton of work then this is the place for you, don't expect a very personal relationship with the company, they are very shady in the way they work things. Planet Fitness wants a high turnover rate so that they don't have to increase wages. in a way this is brilliant but ethically its pretty screwed, people work way too hard to be treated the way that they do at Planet Fitness. It's a true disgrace.

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5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are nice and supportive

Cons

No cons didn't have issues

3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

You get a Free blackcard membership.

Cons

Poor management planning on all fronts; hiring, firing, scheduling, daily tasks. Extreme expectation of unpaid labor. Was asked multiple times directly and bluntly to work for free for 40 hrs a week for 4 years on top of my paid 30 hrs a week. There is effectively no training for the following roles; front deck, team lead, assistant manager, general manager. Front deck has zero. All other role's "training" material are just buzzword soup packets and references to 3rd party podcasts or internal corporate "books or podcasts" from workers with no qualifications on the subjects their speaking on. Expextation to endlessly work and give more. If all tasked where done, you would be ask to redue them again, endlessly, until your shift was over. No hourly rate adjustments for increased workloads. Repeatedly pushed to lie to customers to make sales and keep costumers paying for a membership.

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