Great People, Difficult Culture - Customer Success Podium Employee Review

3.0
Mar 26, 2021
Recommend
CEO approval
Business Outlook

Pros

The market we serve is the best! Small businesses makes up the majority of our business. Product vision is exciting. A lot of opportunity to try new things and get involved in cross-functional work. A true tech unicorn Unlimited PTO Work from home Really bright people On-site child care Transparent with where business is headed and clear expectations for company OKRs LGBTQ+ friendly! Head of DE&I is working to drive structural and systemic change.

Cons

Burn-out culture. Lack of investment in the people. Extreme lack of diversity on executive team. Career Development is not a priority - unless your team lead or department executive is passionate about this, there is no clear structure or support for career development. Compensation is not always commensurate with what you will be expected to give to be promoted. The way experience seems to be measured can promote inequities. The story that is told during the hiring process doesn’t fully match up with the reality. No clear promotion structure - has historically created strong bias in promotions. Currently, a very white and very male-centric culture. Even though there is some good work being done here, it is going to be very difficult to change this culture any time soon.

Explore other reviews about Podium

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, high performing culture and coaching

Cons

High pressure, some can’t handle it

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Talented coworkers Strong product-market recognition for local business

Cons

Executive leadership lacks accountability High turnover and low morale Culture driven by pressure rather than purpose Poor communication and transparency Employees often feel undervalued and expendable

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