Used to be Great - Customer Service Manager (CSM) Podium Employee Review

1.0
Oct 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Fantastic Product, your team usually has great and smart people, good benefits

Cons

Upper management is an absolute disaster and is constantly making massive structural changes that make no sense, don't work, and then they fire everyone involved when it doesn't work EXCEPT for the upper leader who's idea it was. They take zero advice from anyone and do what they want. Look at LinkedIn and you can see everyone is leaving in droves this past year and the people leaving are the A players who built the company. Lower on the pay side compared to other companies I really hope they turn it around cause I loved what Podium used to be

Explore other reviews about Podium

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, high performing culture and coaching

Cons

High pressure, some can’t handle it

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Talented coworkers Strong product-market recognition for local business

Cons

Executive leadership lacks accountability High turnover and low morale Culture driven by pressure rather than purpose Poor communication and transparency Employees often feel undervalued and expendable

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