Not bad if you love customer service.But is there really room for advancement - Customer Support Podium Employee Review

3.0
Jul 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Podium is a good company to work for, the people and the product is great.

Cons

Working in support you're front end to all the backlash, it's not a easy position and it can get very boring and repetitive. They say there is room for advancement but I'm not so sure.

Explore other reviews about Podium

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, high performing culture and coaching

Cons

High pressure, some can’t handle it

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, lower-middle management, product, PTO “unlimited” which isn’t true but does allow flexible usage, generous 2 days off for many holidays, and catered food ~3 times a month, regularly stocked fridge with energy drinks, soda, and water.

Cons

Top down leadership disconnected from sales and customer success team. Little coordinated efforts between nearly every department. Overhauled the pay structure Jan 2026, getting rid of the performance based promotion and pay scaling. Preventing OM’s from making the advertised 77k leading to many of us now stuck at 60k or 66k w/ a horrible annualized raise schedule (high performers not getting raises left waiting for potential raises that likely won’t come this year). Nearly nonexistent HR that is hard to get in communication with.

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