CSR - Customer Service Representative (CSR) Point32Health Employee Review

Work life balance. Interesting work. Good people.

Slow moving insurance company for new initiatives.

Great professional development opportunities Excellent medical and ancillary benefits Responsive and Supportive Supervisory Staff who are also patient, kind, and a true leader for their teams Excellent staff/team cohesiveness Disability and Neurodivergence Educated and Accessible Excellent interdepartmental collaboration

Executive Leadership is unstable and constantly influx with new CEO staff annually during my employment period. Newest CEO doesn't seem to understand the level of empathy and personal work healthcare requires and that is a pillar of the success and longevity of Point32Health. His efforts to reduce costs by cutting manpower reduces quality in the long term future unfortunately in my perspective. HR support on some items was a pain to deal with, but new servicenow platform has improved the overall experience as well.