Difficult to navigate - Team Member Portillo’s Employee Review

2.0
Mar 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Dailypay is a nice benefit The free food is usually good Easy to call out

Cons

Management is very hit or miss, some managers even yelling at employees in front of guests. Had to be on top of management in order to receive my legally alotted breaks Constantly scheduled alone outside during late nights, sometimes a security guard would come out for a few minutes. Rude customers are enabled as different managers enforce policy at their leisure You have to repeatedly communicate with management to keep your schedule in a way that works for you Pay is barely over minimum wage in my area with no signs of a raise for intense work Constantly out of equipment such as order tablets, headsets, walkies, and this is placed on the employees to "figure it out" You will not have a moment of peace, some may think that's a perk but it can be very stressful Inconsistent hours and a poor benefits qualification system mean I will likely never qualify for benefits.

avatar
Portillo’s Response
2y
Thank you for the review! We are always trying our best to live up to our values. We are sorry you had this experience. If you want to, please reach out to HR@portillos.com. We would love to hear more.

Explore other reviews about Portillo’s

5.0
May 31, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very fun and kind work environment

Cons

Popular establishment which makes it very busy

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Portillo’s Response
4w
HOT DOG! We are thrilled you had a great experience working with Portillo's! Thank you for the review! If there is anything else you would like to share with us, please contact: hr@portillos.com
4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun environment, flexible scheduling, standard fast food gig

Cons

Stressful, fast pace, management sucks

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