Great company - Customer Service Representative (CSR) Premera Blue Cross Employee Review

I have worked for both Regence and Premera and while I love both, here are things I like about Premera: 1. The premiums are super affordable in contrast to our competitor and was a huge reason I switched. 2. The pay is higher 3. Internal promotions happen frequently and perhaps more so than Regence. 4. First call resolution is more important than volume of calls or call handle time. 5. You own the calls (at Regence sometimes I dreaded getting im's asking me to handle a prior member). Not having extensions allows us to own each call. 6. Premera Days -An amazing benefit. All you have to do is submit a story of how you helped a member or provider and can do this one a quarter. For every quarter you submit, you earn 4 hours of extra time off which is separate from your regular PTO and can only be used in the following two quarters. It can be used in increments of 4 or 8hrs only. If you complete all 4 quarters with a submission, you will earn an extra 8 hours which can be used any time the next calendar year. 7. Two floating holidays which don't come out of your pto bank. 8. Furniture stipend (it was $1800 when I was hired; now $500). 9. PYR raises 10. You can work from home if you're in Alaska and Washington state of course (this is our home plan area), Idaho (since Spokane is so close many people live there), Montana (not far from Spokane either), and Arizona plus Texas. Also Oregon as well.