Pros
Gainshare Bonus- Getting a bonus check right before Christmas is nice. Work from home- If thats your thing, I tried it but went back to office. It wasnt for me. Work/Life balance- Easy to save up vacation time and take it when ya want, even if ya just need a sanity break on a random weekday. Overtime- During busy season can really rack it up to put a dent in bills. Never mandatory. Job stability- This for me is huge! Never worried about losing my job over nonsense. Just come in and take calls and your set. Best call center job I have ever worked at, but it is still a call center so some of the Cons below may be more to do with that.
Cons
Phone Stats- Has gotten a lot more difficult to maintain over the last 10+ years I have worked there. I know you want us to upsell every caller with more products, but at the time of writing we have way too many stats to keep track of (I do both sales and service). Career growth- I have seen folks move up here, so not impossible but difficult to break out of the phone role.