Progressive Insurance reviews about "training"

- Requires rigorous time management - Handling claimants requires a lot of patience - You need to handle pressure; if claims spike you will need to have a strong foundation - Need to force work/life balance - Outside of claims, the role doesn't translate well to other career paths

Horrible training. Despite offering a “lengthy” training, they have you taking claims after the first week. All of us felt unprepared.

It's harder to move into a role outside of your department, but easy to move laterally within it.

Heavy workload and very often will overtime (without additional pay since you are salaried) just to keep up

In a nutshell it’s the workload. I’m not completely out of on-boarding yet but I’m told by tenured reps that they typically carry 130-150 open claims. You get up to 3 new claims/day, plus assist when coworkers are out of office. You are salaried so the expectation is to get the work done, regardless

Low pay for work load and responsibilities. Extra responsibilities don’t equal extra pay. Very micromanaged and timed per task which can be stressful if a task takes longer than it should due to circumstances outside of your control. Low raises even with high performance rating.

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

Unspoken expectation to work beyond scheduled hours if you aren’t meeting your metrics