Call center rep - Call Center Customer Service Representative Progressive Insurance Employee Review

Supportive team culture and helpful leadership Clear growth opportunities within the company Competitive pay and strong benefits

High call volume and fast‑paced environment Emotionally demanding customer interactions Strict performance metrics that can feel pressure‑heavy

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs