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Prudential

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Prudential reviews

My mental health deteriorated…….. - Customer Service Associate Prudential Employee Review

3.0
Mar 12, 2024
Customer service associate
Recommend
CEO approval
Business Outlook

Pros

Job can be done remote.

Cons

Company not very transparent about anything, little room for growth, calls are back to back. Management never keeps promises. I felt bullied at work sometimes from other colleagues. My mental health deteriorated so badly that there were times I was afraid of my own self. I cried almost everyday during, before and after my shift, I never felt heard and I felt like I couldn’t get any help while on calls, only favorable people get to move around the contact center and get offered more opportunities…… overall I give my experience a 3/10

Explore other reviews about Prudential

3.0
Jul 10, 2026
Lead cloud engineer
Recommend
CEO approval
Business Outlook

Pros

Solid benefits package, manageable workload. Can be a comfortable landing spot if you're able to tune out the outdated processes and legacy mindset.

Cons

The company undergoes frequent restructuring, and technical leadership often lacks the depth needed to guide modern engineering decisions. The culture can feel rooted in an older, more traditional mindset, and promising initiatives frequently get stuck in POC hell rather than reaching production. Career progression is also very manager-dependent; the wrong reporting relationship can significantly stall your growth. Overall technical bar is low — if you're trying to sharpen your skills, this environment may hold you back rather than push you forward.

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